Questions & Answers

HOW DO I PLACE AN ORDER?
The best way is to simply contact us and we will get you squared away. We will have some specific questions for you such as quantity needed, style, color, in-hands date, ship-to address and so on. Please email info@pelligrini.com or call 303.282.4745 to speak with an account manager.   
CAN YOU HELP ME FIND THE PERFECT ITEM FOR MY BRAND?

Yes, that is the best part of our job!  We have direct access to manufacturers from all over the world and can source items that will make an impact for your brand. 

WHAT IS YOUR TYPICAL PROJECT TURNAROUND TIME?

Most projects can be produced and delivered within 1-3 weeks. High volume orders usually require additional time.

WILL I RECEIVE A PROOF BEFORE YOU PRODUCE MY ORDER?

Yes, you will receive up to two free virtual proofs for your final approval before we move to production. Pre-production decorated samples are also available for an additional cost. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT AND WHAT ARE THE TERMS?

We accept EFT and ACH transfers and all major credit cards. Company checks are accepted from established customers. Invoicing will take place upon shipment of goods. 50% deposit is required for all orders above $5,000.

WHAT IS YOUR SHIPPING POLICY?

Pelligrini is able to ship either on our competitively priced UPS account or on your 3rd party shipping account (3rd party shipping fee may apply). All shipping will be listed on the final invoice. We will always ask for approval if expedited shipping is necessary to meet a in-hands date.

WHEN WILL I RECEIVE A FINAL ORDER INVOICE?

You will be sent your final invoice via email after the items ship.

WHAT IS YOUR RETURN POLICY?

We request that you review your order upon receipt and notify us if anything is incorrect. A return may be accepted within 10 days of delivery of your order due to product defect or any error on the part of Pelligrini Solutions. Return inquiries made later than 10 days after delivery of your order will not be accepted.

WHAT IS YOUR SAMPLE POLICY?

We are able to provide samples free of charge with shipments billed to your 3rd Party account. Samples over $50.00 that are unreturned after 15 business days will be charged to your credit card on file.